Policies and Agreements

DoorCrew is a marketplace app and service operated by Sharma Digital Limited, a corporation based in 23-47 Centennial Street, Regina, Saskatchewan S4S 6P8, Canada. In this policy, "DoorCrew", "we", "us", and "our" refer to Sharma Digital Limited operating the DoorCrew marketplace, app, website, support, payment, verification, and related services.

Sharma Digital Limited is accountable for personal information under its control, including information handled on our behalf by the service providers listed below. Our privacy contact is admin@doorcrew.ca, and you can also reach us through Help and Support in the app or by mail at 23-47 Centennial Street, Regina, Saskatchewan S4S 6P8, Canada.

This policy is written to align with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

We collect account details, contact information, profile details including date of birth for minimum-age eligibility, booking details, messages, payment records, device tokens, support requests, location data used for service discovery or live booking updates, and verification materials submitted by providers.

If a booking, support request, accident, injury, property damage claim, safety issue, refund dispute, or complaint is reported, we may collect related photos, videos, receipts, invoices, messages, booking timeline events, status updates, location/status metadata, admin notes, and other evidence submitted through DoorCrew.

Provider verification may include Stripe Identity results, work authorization documents, background-check reports, service credentials, admin review notes, and moderation records.

We use information to create accounts, match customers with providers, process bookings and payments, support live booking updates, send notifications, prevent fraud, review provider eligibility, provide support, improve reliability, and comply with legal or marketplace safety obligations.

We use incident, complaint, property damage, injury, and dispute information to investigate what happened, communicate with the parties, decide platform actions, process refunds or credits, pause payouts where appropriate, prevent misuse, cooperate with legal or insurance requests, and improve marketplace safety.

We only use sensitive verification documents for review, safety, dispute, fraud prevention, legal compliance, and provider eligibility decisions.

Sharma Digital Limited shares information with service providers that help run DoorCrew, including Supabase for data and storage, Stripe for payments and identity verification, Expo for push notifications, Sentry for crash reporting, PostHog for analytics when enabled, and mapping/geocoding providers for location features.

We do not sell personal information. We may disclose information if required by law, to respond to legal process, to protect users, to investigate fraud, safety issues, incidents, property damage claims, or policy violations, or to cooperate with insurers, payment processors, emergency services, law enforcement, regulators, or legal advisors where necessary or legally permitted.

By using DoorCrew, you consent to the collection, use, and disclosure described in this policy. You can adjust analytics, notification, and personalization settings in the app where available.

Providers give separate consent for identity, work eligibility, background report, and credential review during onboarding. If consent is withdrawn, the provider account may not be eligible to receive jobs.

Booking messages are retained for one year. Support records, payment records, booking records, verification records, incident records, damage reports, complaint records, and documents are retained as long as needed for operations, disputes, safety, legal compliance, accounting, insurance, and fraud prevention.

We use access controls, row-level security, private storage policies, and service-provider security controls to protect information. No security system is perfect, so users should avoid sending unnecessary sensitive information in messages.

You can request access, correction, or deletion of account data through support. Some records may be retained where needed for completed transactions, legal duties, fraud prevention, safety, disputes, or accounting.

Stripe Identity may also process verification data as an independent controller. Stripe provides its own privacy rights process for data held by Stripe.

Some of our service providers store and process personal information on servers located outside Canada, including in the United States. This includes Supabase (database, storage, and authentication), Stripe (payments and identity verification), Expo (push notifications), Sentry (crash reporting), and PostHog (analytics, when enabled).

When personal information is processed outside Canada, it is subject to the laws of the country where it is held, and foreign courts, law enforcement, and regulators may in some circumstances be able to access it. We use contractual and technical safeguards intended to give your information a comparable level of protection wherever it is processed.

By using DoorCrew you acknowledge that your personal information may be transferred to and processed in these locations for the purposes described in this policy.

DoorCrew uses automated logic to match customers with eligible providers (based on service, area, availability, credentials, and scheduling) and to help screen provider eligibility (for example, checking document status and age). Provider approval, rejection, and other significant safety decisions involve human review by our admin team.

You can contact support to ask about an automated outcome, provide additional context, or request human review of an eligibility decision.

We send transactional and service messages (booking confirmations, status updates, receipts, security and account notices) as part of operating the service. We send commercial or promotional messages only where permitted, consistent with Canada’s Anti-Spam Legislation (CASL).

You can opt out of promotional emails using the unsubscribe link, and adjust push and notification preferences in the app or your device settings. Opting out of marketing does not stop essential transactional messages needed to run your bookings and account.

If a breach of security safeguards involving your personal information creates a real risk of significant harm, we will notify affected users and the Office of the Privacy Commissioner of Canada as required by law, keep records of the breach, and take steps to contain and remediate it.

You can raise any privacy question, access or correction request, consent withdrawal, or complaint with us at admin@doorcrew.ca or through Help and Support. We will respond within the timelines required by applicable law.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada, or the privacy regulator in your province where one applies.

We may update this policy from time to time. When we make material changes we will update the effective date shown here and, where appropriate, notify you in the app.

These Terms are between you and Sharma Digital Limited, the operator of the DoorCrew marketplace. DoorCrew is the app, marketplace, website, and service brand used by Sharma Digital Limited.

When these Terms mention "DoorCrew", "we", "us", or "our", they mean Sharma Digital Limited operating DoorCrew unless the context clearly refers only to the app or marketplace brand.

Sharma Digital Limited provides DoorCrew as a marketplace that helps customers request services from independent providers. Unless expressly stated, providers are not employees, agents, or partners of Sharma Digital Limited or DoorCrew.

Customers are responsible for providing accurate booking details, safe access, and lawful instructions. Providers are responsible for performing accepted work safely, professionally, and within their qualifications.

DoorCrew is not an emergency service. If there is an injury, fire, break-in, threat, medical issue, gas leak, electrical danger, flood, or other urgent safety risk, call 911 or the applicable local emergency service first.

Do not use DoorCrew as a substitute for emergency responders, licensed emergency repairs, municipal services, or urgent professional assistance required by law.

DoorCrew is only available to users who are at least 18 years old. Users must provide an accurate date of birth during profile setup and may be blocked, suspended, or removed if they are under 18 or provide false age information.

You must provide accurate account information and keep your login secure. We may suspend or restrict accounts for unsafe conduct, fraud, chargebacks, repeated cancellations, policy violations, or legal risk.

Providers must complete all required onboarding, verification, work eligibility, background, service credential, area, availability, and payout steps before receiving jobs.

Bookings, messages, status updates, photos, and support records may be saved so the parties and support team can coordinate and resolve issues.

Users must not bypass the platform, harass others, upload false documents, request illegal services, or use the app for unsafe activity.

Customers must provide a reasonably safe work area, disclose known hazards, secure pets, protect valuables, and avoid asking providers to perform unsafe, illegal, or out-of-scope work.

Providers must inspect the work area, use appropriate tools and safety practices, stop work if conditions are unsafe, and only perform services they are qualified and legally allowed to perform.

If an accident, injury, property damage, threat, unsafe condition, or serious dispute occurs, the affected party should contact emergency services first if needed, then submit a booking-linked DoorCrew support ticket as soon as practical with photos, receipts, messages, and details.

DoorCrew may review platform records, request evidence, pause payouts, issue refunds or credits under policy, restrict accounts, or cooperate with insurers, legal advisors, law enforcement, regulators, or emergency services where appropriate.

DoorCrew does not provide insurance for customers or providers and does not guarantee any provider work, outcome, diagnosis, repair, suitability, or safety condition.

Customers authorize applicable charges shown at checkout. Additional work outside the original booking should be quoted and agreed before work starts.

Providers are responsible for their own taxes, licences, permits, insurance, tools, transport, and legal obligations unless a written agreement says otherwise.

DoorCrew does not guarantee that every provider will be available, that every booking will be completed, or that user-generated information is error-free.

To the maximum extent permitted by applicable law, Sharma Digital Limited is not responsible for injuries, property damage, loss, poor workmanship, missed appointments, or disputes caused by customers, providers, third parties, unsafe premises, inaccurate information, or services performed by independent providers.

To the maximum extent permitted by law, Sharma Digital Limited's liability is limited to the amount paid through DoorCrew for the booking giving rise to the claim.

Nothing in these Terms limits rights or liabilities that cannot legally be limited or excluded, including liability for our own fraud, wilful misconduct, gross negligence, or other non-waivable obligations where applicable law says they cannot be excluded.

You agree not to use DoorCrew to: break the law or request illegal work; harass, threaten, discriminate against, or endanger anyone; upload false, altered, or misleading information or documents; impersonate another person; infringe intellectual-property or privacy rights; attempt to defraud, obtain a chargeback in bad faith, or evade fees; interfere with, scrape, reverse engineer, overload, or attempt to gain unauthorized access to the app or its systems; or arrange services or payments off-platform to avoid marketplace protections, fees, or safety rules.

We may investigate suspected violations and take action including removing content, restricting features, suspending or terminating accounts, reversing transactions, and cooperating with law enforcement.

The DoorCrew app, brand, and content are owned by Sharma Digital Limited or its licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the app for its intended purpose, subject to these Terms.

You keep ownership of content you submit (such as photos, notes, and reviews), and you grant Sharma Digital Limited a non-exclusive, worldwide, royalty-free licence to host, store, display, and use that content to operate, support, secure, and improve the marketplace and to handle disputes and safety matters. You are responsible for having the rights to any content you submit.

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Sharma Digital Limited, DoorCrew, and their directors, officers, and staff from and against claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of or related to: your use of DoorCrew; services you provide or receive; your content or instructions; your breach of these Terms or of applicable law; injuries or property damage you cause; or your interactions or disputes with other users or third parties.

This indemnity does not apply to the extent a loss is caused by our own fraud, wilful misconduct, or gross negligence, or where it cannot be excluded by law.

Services are performed by independent providers and requested by customers. Any agreement for services is between the customer and the provider. Sharma Digital Limited is not a party to that service agreement and is not responsible for the acts or omissions of any user.

You are responsible for your own conduct and safety when interacting with other users, including at a service address. You agree to resolve disputes with other users directly and in good faith, and you may use DoorCrew support to help review platform records under our policies. A platform decision (refund, credit, payout pause, or account action) is not a legal determination of fault and does not replace any insurance, legal, or direct claim you may have against another party.

You may stop using DoorCrew and request account deletion at any time. Sharma Digital Limited may suspend, restrict, or terminate access, with or without notice where reasonable, for breach of these Terms, unsafe or fraudulent conduct, non-payment or chargebacks, repeated cancellations, unresolved disputes, legal or safety risk, or where required by law.

Sections that by their nature should survive termination — including payment obligations, limitations of liability, indemnities, intellectual property, dispute resolution, and governing law — continue to apply after your account ends.

We may update these Terms from time to time. When we make material changes we will update the effective date and, where appropriate, notify you in the app. Continuing to use DoorCrew after changes take effect means you accept the updated Terms. If you do not agree, stop using the service and you may request account deletion.

These Terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.

Before starting formal proceedings, you agree to first contact us at support@doorcrew.ca and try in good faith to resolve the matter informally. If it cannot be resolved, the courts located in Saskatchewan, Canada have jurisdiction, and you consent to that venue, subject to any non-waivable right you have to bring a claim in your home jurisdiction or before a consumer tribunal or small-claims court where applicable law allows.

Nothing in this section removes any statutory consumer-protection right you have that cannot be waived by contract.

Sharma Digital Limited is not liable for failure or delay caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, power or network outages, strikes, pandemics, government action, or failures of third-party services such as payment, hosting, or connectivity providers.

If any part of these Terms is found unenforceable, the rest continues to apply and the unenforceable part is limited or removed to the minimum extent necessary.

These Terms, together with the other DoorCrew policies referenced in the app, are the entire agreement between you and Sharma Digital Limited about the marketplace. Our failure to enforce a right is not a waiver of it. You may not assign your rights under these Terms without our consent; Sharma Digital Limited may assign them in connection with a reorganization, sale, or transfer of the business.

You consent to receiving notices, agreements, receipts, and disclosures electronically through the app, email, or push notifications, and agree this satisfies any legal requirement that such communications be in writing.

This Provider Agreement is between the provider and Sharma Digital Limited, the operator of DoorCrew. DoorCrew is the marketplace brand used for provider onboarding, bookings, support, reviews, payments, and verification workflows.

References to "DoorCrew", "we", "us", or "our" mean Sharma Digital Limited operating DoorCrew unless the context clearly refers only to the marketplace brand.

Providers use DoorCrew as an independent marketplace participant. Providers control their tools, working methods, availability, service area, and whether to accept eligible requests.

Providers are not employees of Sharma Digital Limited. Providers are responsible for taxes, insurance, transportation, equipment, permits, licences, workplace safety, and compliance with laws that apply to their services.

DoorCrew may provide marketplace rules, safety standards, customer support, pricing displays, and payment flows, but those platform rules do not make providers employees, agents, or representatives of DoorCrew.

Providers must be at least 18 years old. DoorCrew may compare account date of birth, Stripe Identity results, background-check details, and uploaded documents when reviewing eligibility.

Providers must submit truthful identity, work eligibility, background report, and service credential information. False, altered, expired, or misleading documents may lead to rejection, suspension, removal, or reporting where legally required.

Verification may take 24-48 hours after all required documents are uploaded. DoorCrew may request additional documents or manual review at any time.

Providers must arrive on time, communicate clearly, respect customer property, follow safety requirements, and only perform work they are qualified and legally allowed to perform.

Providers must update booking status accurately, including accepted, heading, arrived, started, completed, or cancelled states.

Providers must refuse or stop work that is unsafe, illegal, outside their qualifications, outside the agreed scope, or likely to cause avoidable injury or property damage.

Providers are responsible for their own acts, omissions, tools, work methods, transportation, site assessment, and compliance with safety, licence, permit, insurance, and tax obligations that apply to the services they offer.

If a provider causes or discovers property damage, injury, unsafe conditions, a threat, or a serious customer dispute, the provider must make the situation safe, call emergency services where needed, notify the customer where appropriate, and submit a DoorCrew support ticket promptly with photos and a clear explanation.

Providers must cooperate with support, insurers, payment processors, regulators, law enforcement, and legal review where reasonably requested. DoorCrew may pause payouts or access to jobs while serious incidents, chargebacks, or disputes are reviewed.

DoorCrew does not insure providers. Providers should maintain legally required or commercially appropriate liability, vehicle, tools, trade, or professional insurance for the services they choose to offer.

Provider earnings (job payouts, tips, and any provider share of cancellation or change fees) accrue weekly from Monday to Sunday and are sent automatically every Friday for the prior completed week. The settlement buffer allows refunds and disputes to settle before money is transferred.

Payouts are delivered through Stripe to the bank account the provider sets up during payout onboarding. Sharma Digital Limited pays all payout processing costs: the amount shown in the app is the amount transferred, with no fees deducted.

Providers must complete Stripe payout onboarding (identity and bank details) before transfers can start. Earnings accrued before onboarding completes are held and included in the next payout run after setup finishes.

If a payout transfer fails or is reversed, support reviews the issue and re-issues the payout where appropriate.

Sharma Digital Limited may pause, suspend, or remove provider access to DoorCrew for failed verification, unsafe conduct, repeated cancellations, poor quality, unresolved disputes, expired documents, fraud, or legal risk.

Customer ratings, complaints, support records, incident reports, and admin review may be used to assess marketplace quality.

Sharma Digital Limited does not provide insurance for providers or for the work providers perform. Providers are solely responsible for carrying insurance appropriate to the services they offer.

Providers must obtain and maintain, at their own cost, the insurance a reasonable professional would carry for their services, which for many trades includes commercial general liability coverage, and where applicable vehicle, tools, professional/errors-and-omissions, and workers’ compensation or equivalent coverage.

For higher-risk or regulated categories (such as electrical, plumbing, moving, and automotive services), providers may be required to provide proof of valid liability insurance before receiving jobs, and to keep that coverage current. Providers must not perform work they cannot properly insure or are not licensed to perform.

The provider represents and warrants that: they are at least 18 years old and legally entitled to work in Canada; all information and documents they submit are true, current, and their own; they hold the licences, certifications, permits, and insurance required for the services they offer; they will perform services competently, safely, and in compliance with all applicable laws, codes, and standards; and they are not barred from providing the services by any court order, regulator, or law.

The provider must promptly notify DoorCrew if any of these become untrue, including a lapsed licence or insurance, a new charge or conviction relevant to safety or eligibility, or loss of work authorization.

As an independent business, the provider is solely responsible for reporting and remitting all taxes on their earnings, including income tax and any applicable GST/HST or provincial sales tax. Providers whose taxable revenue meets the registration threshold set by the Canada Revenue Agency are responsible for registering for and remitting GST/HST.

Sharma Digital Limited may be required to collect provider tax information and to report provider earnings to tax authorities where the law requires it (for example, digital-platform reporting rules), and the provider agrees to supply accurate information for that purpose.

To the maximum extent permitted by law, the provider agrees to defend, indemnify, and hold harmless Sharma Digital Limited, DoorCrew, and their directors, officers, and staff from and against claims, damages, losses, liabilities, and reasonable expenses (including legal fees) arising out of or related to the provider’s services, acts or omissions, use of DoorCrew, breach of this Agreement or of applicable law, injuries or property damage the provider causes, misclassification claims brought by the provider, or the provider’s tax, licensing, or insurance obligations.

This indemnity does not apply to the extent a loss is caused by the operator’s own fraud, wilful misconduct, or gross negligence, or where it cannot be excluded by law.

Providers must not solicit or arrange with DoorCrew customers to move bookings, payments, or communications off-platform in order to avoid fees, verification, safety rules, or marketplace protections. Off-platform arrangements are not covered by DoorCrew support, records, or any platform remedy, and repeated circumvention may lead to removal.

Providers receive customer information (such as name, address, access details, and booking notes) only to perform the booked service. Providers must keep that information confidential, use it only for the booking, not retain or reuse it for other purposes, and not disclose it except as needed to perform the service or as required by law.

This Agreement applies while the provider has a DoorCrew provider account. Either party may end it: the provider by ceasing use and requesting account closure, and the operator by suspending or terminating access under this Agreement or the Terms of Service.

On termination, the provider must stop representing any association with DoorCrew and complete or hand off any accepted jobs responsibly. Earned payouts are settled under the payment terms, and provisions that should survive — including confidentiality, indemnity, insurance obligations for past work, taxes, limitations of liability, and dispute resolution — continue to apply.

These trust and safety rules are administered by Sharma Digital Limited, the operator of DoorCrew. Provider acceptance is recorded for audit, safety, and eligibility review.

Government ID: Stripe Identity government ID and selfie check. Accepted ID depends on Stripe availability, usually passport, driver licence, or government photo ID.

Canadian work eligibility: Canadian citizenship proof, permanent resident card/status proof, Canadian work permit, or another document that clearly shows the provider is allowed to work in Canada.

Background check report: Canadian police/background-check report with matching name and date of birth, issuer name, issue date, and result. The report must be no older than 12 months.

Service credentials: For regulated categories, trade licence, certification, insurance, registration, or other proof required for the category and province/municipality.

Document is unreadable, cropped, missing pages, missing the back side, or not fully visible.

Name, date of birth, photo, document number, issuer, or expiry does not match the provider account or other submitted documents.

Document is expired, altered, suspicious, unsupported, not relevant to the selected work status, or not enough to prove Canadian work eligibility.

Work permit does not allow the provider to perform the requested work, has expired, or has conditions that conflict with the selected services.

Background report is older than 12 months, does not show a clear result, does not match the provider, or raises a safety concern.

Required service licence, certification, registration, or insurance is missing, expired, unverifiable, or not valid for the selected category/location.

Verification documents are kept while the provider account is active or under review.

Documents and review notes may be kept after account closure when needed for safety, fraud prevention, disputes, tax/accounting records, legal claims, or regulatory obligations.

When retention is no longer needed, documents should be deleted or de-identified. Account deletion requests are handled through support and reviewed against legal and safety retention needs.

Expired work permits automatically block provider work eligibility until a current permit is uploaded and approved.

Background checks expire after 12 months unless an earlier expiry is recorded.

Expired required trade licences or certifications block the related category until a current document is uploaded and approved.

Expired citizenship or permanent-resident cards may require re-review, but expiry of the card alone is not treated as automatic loss of citizenship or permanent-resident status.

Background reports must be issued within the last 12 months unless DoorCrew requests a newer report for safety, legal, dispute, or category reasons.

Providers must upload a new report before the old report expires. A provider with an expired or stale background check cannot receive jobs until the new report is approved.

Plumbing work can require a provincial trade certificate, contractor licence, permit, registration, or municipal authorization depending on location and exact scope. Providers must upload current proof before receiving plumbing jobs.

Electrical work can require a provincial trade certificate, electrical contractor licence, permit, registration, or other legal authorization depending on location and exact scope. Providers must upload current proof before receiving electrical jobs.

Beauty, wellness, massage, and personal-care services can require certification, registration, insurance, sanitation compliance, or professional membership depending on province, municipality, and exact service. Providers must upload current proof before receiving these jobs.

Mobile vehicle support can involve roadside safety, vehicle damage risk, battery equipment, tire tools, and location hazards. Providers must upload current auto service credential, insurance, or admin-approved experience proof before receiving auto-care jobs.

For emergencies, injuries, fire, active threats, or urgent safety risks, call local emergency services first and contact DoorCrew support only when safe.

Customers must provide safe access, disclose known hazards, secure pets, and avoid asking providers to perform illegal or unsafe work.

Providers must assess the work area before starting, use appropriate tools and protective practices, stop work if conditions become unsafe, and only perform work they are qualified and legally allowed to perform.

Accidents, injuries, property damage, threats, unsafe access, or suspected fraud should be reported through a booking-linked support ticket as soon as practical, preferably within 24 hours. Include photos, receipts, messages, and the booking ID where available.

DoorCrew may review booking events, messages, photos, location/status updates, payment records, verification records, and support history to decide platform actions such as refunds, credits, payout pauses, account restrictions, or escalation.

DoorCrew does not provide insurance for providers or customers. Providers should maintain any legally required or commercially appropriate insurance for the services they offer.

A substantiated complaint may create a quality flag and can require coaching, document re-check, refund review, or temporary pause.

Serious safety complaints, threats, harassment, fraud, document fraud, or illegal work can cause immediate suspension while support reviews the issue.

Two no-shows or three late provider cancellations in a rolling 90-day period can pause the provider account pending admin review.

Repeated quality flags, unresolved disputes, or unsafe conduct can lead to category removal or full provider removal.

Providers must accept version 2026-06-17-doorcrew-incident-liability of these rules before continuing provider onboarding.

Sharma Digital Limited stores the accepted policy key, version, provider account, timestamp, and acceptance context for audit and safety review.

Sharma Digital Limited operates DoorCrew and reviews cancellations, refunds, charge issues, and booking disputes through DoorCrew support and payment records.

You can cancel for free until 24 hours before your booking. Late cancellations or last-minute changes may include a fee to compensate your provider for reserved time, travel, or lost work opportunity.

Cancellation fees are calculated on the pre-tax service amount: 10% (max $25) between 6 and 24 hours before start, 20% (max $50) between 2 and 6 hours, 40% (max $90) inside 2 hours, and 50% (max $100) once the provider is on the way. If the provider has arrived and the booking cannot proceed, the no-show policy applies (up to the full amount, max $120).

Most of each cancellation fee is paid to your provider. Tax is refunded in proportion to the refunded service amount, and tips are always refunded in full.

Diagnostic and inspection visit fees become non-refundable once the provider has travelled to or arrived at your address.

If a booking request has not been accepted by a provider yet, cancelling is always free and the card authorization hold is released in full.

Outdoor services (lawn mowing, snow removal, yard cleanup) include one free weather or safety reschedule per booking when conditions make the work unreasonable or unsafe.

Providers may also reschedule without penalty for severe weather, road closures, unsafe access, illness, or emergencies; these cases are reviewed by support.

Support may waive customer fees for documented emergencies, incorrect provider behaviour, or platform/provider-caused failures.

If a provider cancels, you always receive a full refund, and Sharma Digital Limited may help you rebook with another provider through DoorCrew.

If a provider cancels inside 24 hours of your booking, DoorCrew adds a platform-funded credit ($10 to $25 depending on timing) to your account, which you can apply to a future booking at checkout.

If you are unavailable or the provider cannot access the property after arriving, the provider may report a no-show after waiting a 15-minute grace period, and the arrived/no-show fee policy applies.

Repeated provider cancellations, inaccurate status updates, or no-shows affect provider reliability and may lead to quality flags, suspension, or removal.

Refunds are not automatic unless required by law or clearly supported by the booking record. Support reviews payment status, booking events, messages, photos, provider notes, customer reports, and dispute history.

Refunds may be full, partial, denied, or issued as another remedy depending on the facts. Stripe processing times and bank timelines may affect when money appears on a card or account.

If an accident, injury, property damage, threat, or unsafe condition occurs, contact emergency services first if needed, then open a booking-linked support ticket as soon as practical.

Support may ask for photos, receipts, estimates, invoices, messages, completion photos, before/after photos, police or incident reports, and other evidence. Support may also review booking events, status updates, location/status metadata, payment records, and provider verification history.

A refund, credit, payout pause, or account action is a platform decision based on DoorCrew records and policy. It is not an admission that DoorCrew caused the loss, and it does not replace any insurance, legal, or direct claim a party may have against another party.

For diagnostic visits, estimates, or jobs where additional repair work is identified on site, the customer and provider should agree to the added scope and price before extra work starts.

Disputes about extra work may be reviewed through support but may require evidence such as messages, photos, invoices, or written agreement.

If you believe a charge is wrong, contact DoorCrew support first so we can review the booking record and resolve it, often faster than a bank dispute. Starting a chargeback with your bank before contacting us can delay resolution.

Filing a chargeback that is not made in good faith, or disputing a charge for a service that was properly delivered, may lead to account review or restriction. We may share booking records, messages, and payment evidence with the payment processor to respond to a dispute.

Nothing in this policy limits any non-waivable rights you have under applicable consumer-protection law. Where such law gives you a refund, remedy, or protection that is greater than this policy, that law applies.

Verification and document review for DoorCrew is administered by Sharma Digital Limited. DoorCrew may use third-party tools such as Stripe Identity for government ID and selfie checks.

By submitting verification information, providers consent to Sharma Digital Limited collecting, storing, and manually reviewing identity status, date of birth, age eligibility, work eligibility documents, background-check reports, service credentials, profile photos, and related review notes for DoorCrew.

Providers also consent to Stripe Identity processing government ID and selfie verification where Stripe Identity is used.

At launch, providers upload their own police or background-check report where required. Sharma Digital Limited manually reviews the uploaded report for name, date, document consistency, apparent authenticity, and relevance to DoorCrew marketplace safety.

DoorCrew does not guarantee that manual review detects every issue. Providers must disclose material safety, eligibility, or credential issues that could affect their ability to perform services.

Providers may be asked to upload proof of Canadian work eligibility, such as citizenship, permanent residence, work permit, or other manual review document. Providers may also be asked for category-specific licences or certifications.

Expired, unclear, inconsistent, or unverifiable documents may be rejected or require additional review.

Documents may be marked verified, pending, rejected, or requiring further action. Providers cannot receive jobs until required verification checks are approved.

Verification decisions may be revisited if new information appears, documents expire, support receives complaints, or legal/safety risk changes.

Verification, background, and document review reduce marketplace risk but do not guarantee that a provider is risk-free, insured, legally suitable for every job, or able to complete every service safely.

I authorize Sharma Digital Limited, operating DoorCrew, to collect and review my legal details, current address, background-check consent, and uploaded Canadian police/background-check report for marketplace safety review. I understand the report must be issued within the last 12 months, approval is not guaranteed, expired or stale reports can block me from receiving jobs, and I may be asked for more information.

This consent is recorded against version canada-provider-background-consent-v3 together with the provider account, legal name, date of birth, current address, and timestamp.

Account, access, correction, deletion, and privacy requests are handled by Sharma Digital Limited, the operator of DoorCrew.

Open Help and Support in the app and submit a request with the category closest to account, privacy, billing, or safety. Include that you want account deletion, data deletion, access, or correction.

You can also reply to an existing support ticket. Support will verify the account owner before acting on sensitive requests.

We will delete or de-identify information that is no longer needed for the app, support, safety, legal compliance, payment records, disputes, fraud prevention, tax/accounting, or marketplace integrity.

Some records may be retained after account deletion, including transaction records, support tickets, dispute records, provider verification history, incident and property damage records, safety reports, fraud-prevention records, and legally required records.

Support will acknowledge deletion requests as soon as practical and may ask follow-up questions to verify identity or clarify the scope.

Deletion may take additional time where active bookings, payments, chargebacks, support investigations, legal holds, or safety issues exist.

Some providers process data independently, including Stripe for certain payment and Identity records. You may need to contact those providers directly for data they control.

Deleting the DoorCrew account may not automatically delete data held by third parties where they are legally permitted or required to retain it.

DoorCrew support is operated by Sharma Digital Limited. Support actions, internal notes, disputes, moderation actions, and verification decisions may be recorded by Sharma Digital Limited for marketplace operations and safety.

Use Help and Support in the app for booking, payment, account, provider, document, safety, refund, and privacy requests. Booking-linked support requests help support review the correct records faster.

For urgent safety issues, contact local emergency services first, then submit an app support request when safe to do so.

If someone is injured, threatened, or in immediate danger, call 911 or local emergency services first. DoorCrew support cannot dispatch emergency responders.

For non-emergency accidents, property damage, unsafe access, threats, theft concerns, or serious conduct issues, open a booking-linked support request as soon as practical, preferably within 24 hours. Include photos, receipts, estimates, messages, and a clear timeline.

Support may contact the customer, provider, payment processor, verification reviewer, insurer, legal advisor, law enforcement, or regulator where appropriate. Support may pause payouts, issue refunds or credits under policy, restrict accounts, or request more evidence while the issue is reviewed.

DoorCrew support helps review platform records and marketplace actions, but it does not provide legal advice, insurance coverage, medical advice, or a guarantee of recovery for damage or injury.

Support requests, replies, internal notes, ticket status, priority, linked bookings, and dispute records may be saved to resolve the issue and improve marketplace safety.

Support may review booking events, messages, payment records, photos, provider/customer profiles, verification records, and prior support history when handling a request.

Support requests are prioritized by urgency, safety, payment impact, booking status, and operational risk. Resolution may require information from the customer, provider, payment processor, or admin reviewer.

Support may close resolved or inactive tickets. Users can open a new ticket if new facts appear.

Harassment, threats, false reports, fraudulent refund requests, document fraud, or repeated misuse of support may lead to account restrictions or removal.

Support decisions may be used for provider quality review, customer account review, and marketplace safety enforcement.